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Facebook – Instagram Stories Frequently Asked Questions

Frequently Asked Questions about Facebook and Instagram Stories

 

Many marketers have heard about Facebook and Instagram Stories but aren’t sure how to get started. Here are a few of the most frequently asked questions about each network to help you begin using this new content format.

Instagram Stories FAQ

How large can my image be?

  • Your image can be up to 520 x 520 pixels. This is the optimum size.

How long can my video clips be?

  • On Instagram, your video clips can be up to 15 seconds in length.

How can I save and share stories using the Instagram app?

    • Tap https://static.xx.fbcdn.net/assets/?revision=2044741315545315&name=instagram-updatedstoriesentry-shared&density=1 in the top left of your screen or swipe right from anywhere in Feed.
    • Tap https://static.xx.fbcdn.net/assets/?revision=2044741315545315&name=instagram-newtakephotovideo-shared&density=1at the bottom of the screen to take a photo, or tap and hold to record a video. To choose a photo from your phone’s library or gallery, swipe up anywhere on the screen. If the photo or video you choose doesn’t fit on the screen at first, pinch to change the size.
    • When you are ready to share, tap https://static.xx.fbcdn.net/assets/?revision=2044741315545315&name=instagram-newreportfromphoto-ios&density=1 on the bottom right of the photo or video you’d like to share and choose “Share as Post.”

How can I control who sees my stories?

  • The visibility of your story depends on the privacy setting of your account. With private accounts, only your approved followers can see your story. With public accounts, anyone on Instagram can see your story.

How can I hide or delete stories?

  • To Delete:
    • Open your story.
    • Tap in the bottom right of the photo or video you’d like to delete.
    • Tap Delete, then tap to confirm.
  • To Hide:
    • Tap on the https://static.xx.fbcdn.net/assets/?revision=2044741315545315&name=instagram-newreportfromphoto-ios&density=1icon, and choose HIDE from the menu. You can hide from select users by choosing their username.

How can I tag someone in a story?

  • Type @ and their username to select the person you’d like to mention. This sends them a notification that there is something special they need to see.

How can I add a sticker to a story?

  • From your story, tap https://static.xx.fbcdn.net/assets/?revision=2360212827538540&name=instagram-storiesaddsticker-shared&density=1to add stickers to your photos or videos. For videos, you can pin stickers to a fixed spot by adding the sticker, then tapping and holding. Use the slider bar at the bottom of the screen to scroll through your video to decide exactly where you want to pin the sticker. Move the sticker and tap Pin.
  • Delete a sticker by dragging and dropping it on https://static.xx.fbcdn.net/assets/?revision=2360212827538540&name=instagram-storiesdeletesticker-shared&density=1at the bottom of the screen. Note the icon will only appear once you have started dragging the sticker.

How can I add a link to a story?

  • Links can only be used in verified Instagram accounts. If you add a link, it will become a Read more button at the bottom of your

How can I see who has viewed my story?

  • To look at who’s seen your story, open your story and swipe up on the screen. You’ll see the number as well as the names of the people who have seen each photo or video in your story. These metrics will be visible only to you.

Facebook Stories FAQ

How large can my image be?

  • On Facebook, your image can be up to 1200 x 1200 pixels. 1200 x 628 is optimal.

How long can my video clips be?

  • When using on Facebook, your video clips can be up to 20 seconds long.

How can I save and share stories?

  • You can save and share them directly through your app, or your Messenger app. Open up Facebook’s mobile app on iOS or Android. Stories can only be posted on mobile. Go to the timeline of any Page for which you’re an Admin. Tap “Create Story to get started. Add photos and videos as needed.
  • When you are ready to publish, tap on the arrow icon in the center of the screen. Select Your Story.” Tap on the Send button on the bottom right of your screen. You can also send your story to selected friends via Messenger.

How can I control who sees my stories?

You can edit who sees your stories after you’ve taken your photo or video.

  • Tap https://static.xx.fbcdn.net/assets/?revision=2360212827538540&name=fb-camerasharearrow-Desktop&density=1to choose your audience.
  • Tap https://static.xx.fbcdn.net/assets/?revision=2360212827538540&name=pma-graysettingscogwheelgear-shared&density=1next to Your Story. You will see these options:
    • Public: Your Facebook friends, followers and people you’ve connected with on Messenger will see your stories. Anyone who follows you can see your story, but only people you’re friends with can reply to it.
    • Friends Only: Only your Facebook friends will see your story on Facebook and the Messenger app. Your Messenger connections will not see your story.
    • Custom: You can select specific people who will be able to see your stories.

How can I hide or delete stories?

  • You can hide and delete stories once they have been published by going to your activity log and locating the story you wish to hide or delete. Click Delete or Hide From Timeline below the story to delete or hide it from your timeline.

How can I tag someone in a story?

  • Tag someone in a story by using the @ symbol and their user name. This works the same way on many sites. Adding this tag notifies people that they have been “mentioned” and need to look at the story.

How can I add a sticker to a story?

  • When your story is published, each element will appear as a thumbnail. Click on your thumbnail of choice to edit it.

How can I add a link to a story?

  • Click on the element you wish to add the link to. Place it in a text field. It should appear at the bottom of the screen as a clickable link.

How can I see who has viewed my story?

  • When someone has seen your story, the https://static.xx.fbcdn.net/assets/?revision=2360212827538540&name=fb-storiesviewed-shared&density=1will appear in the bottom left. Tap it to see the names. A blue dot will appear beside both the view count and the name of the new viewer. Your Facebook friends who have viewed your story will be listed first. If you allow Messenger connections, their names will appear below the friend’s list.

Note that if you have set your privacy to Public, you can see the number of followers who have viewed your story, but not specific follower names.

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